w19 Terms and Conditions

w19 (w19.cam) is an online betting and casino platform operated for players in Bangladesh. These terms and conditions ("Terms") form a legal agreement between w19 and registered users ("Members" or "Players"). By creating an account on w19 or using the platform, you automatically consent to accept these Terms.

The following are definitions of some important terms used in this document:

• Platform: The w19.cam website and all its services and products.
• Member / Player: Any person who holds a registered account on w19.
• Bonus: Promotional credits, cashback or rewards provided by w19.
• Wager / Bet: Participation in any sportsbook or casino game on the platform.
• Wallet: The financial balance in a player's account.
• Wagering Requirement: The condition specifying the total amount that must be wagered before a bonus can be withdrawn.

The following eligibility conditions must be met in order to open an account and use the services on w19:

2.1 Age Requirement

Only persons aged 21 or above may register on w19. It is strictly prohibited for any underage person to create an account or use the platform. w19 may request proof of age at any time and reserves the right to suspend an account if proof cannot be provided.

2.2 One Account Policy

Only one account per person is permitted. If the same person creates multiple accounts ("multi-accounting"), those accounts will be immediately cancelled and all balances may be forfeited.

2.3 Providing Accurate Information

It is mandatory to provide accurate, truthful and up-to-date information at the time of registration. Registering with false or misleading information may result in account cancellation and all pending payments being withheld.

2.4 Password Security

It is your responsibility to keep your account login details (username and password) completely confidential. You are personally responsible for any activity carried out from your account. If you suspect unauthorised access, notify our support team immediately.

w19 may request the following documents for identity verification at any time, particularly before the first withdrawal:

• A scanned copy of your National Identity Card (NID) or passport.
• A recent bank statement or proof of mobile banking transactions.
• Proof of residential address (a utility bill or bank letter issued within the past three months).

If verification documents are not submitted within the specified time, the account may remain temporarily suspended. All verification information is kept secure through SSL encryption.

4.1 Deposit Terms

Funds can be deposited on w19 via bKash, Nagad, Rocket and Upay. The minimum deposit amount is ৳200 for each payment method. Deposits are generally credited to the wallet instantly. If there is a delay due to a system issue, please contact the support team.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 30 minutes to 3 hours. Withdrawals can only be made to the same payment method used for the deposit.

4.3 Payment Methods

• bKash: Minimum deposit ৳200, minimum withdrawal ৳500.
• Nagad: Minimum deposit ৳200, minimum withdrawal ৳500.
• Rocket: Minimum deposit ৳200, minimum withdrawal ৳500.
• Upay: Minimum deposit ৳200, minimum withdrawal ৳500.

4.4 Withdrawal Processing

Account verification must be completed before submitting a withdrawal request. Withdrawals may be delayed if there is an active bonus balance or if wagering requirements have not been met. w19 reserves the right to review withdrawal requests of unusual amounts in accordance with its anti-money laundering policy.

w19 offers various bonuses and promotional offers to members. The following terms apply when these offers are accepted:

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. The wagering requirement for this bonus is 10x (the bonus amount must be wagered 10 times). The welcome bonus applies only once, on the first deposit.

5.2 VIP Cashback

w19's VIP program has four tiers — Bronze, Silver, Gold and Platinum. Weekly cashback rates:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.4% weekly cashback.
• Gold: Up to 0.6% weekly cashback.
• Platinum: Up to 0.8% weekly cashback.

5.3 General Bonus Rules

1. Bonuses may only be used for placing bets on the platform and cannot be withdrawn directly.
2. If a withdrawal request is submitted before the specified wagering requirement is met, the bonus may be cancelled.
3. Another bonus cannot be accepted while one bonus is already active.
4. w19 reserves the right to modify, suspend or cancel any promotional offer at any time.
5. If bonus abuse is suspected, w19 may withhold payment pending an investigation.

On w19 you can bet on cricket (including BPL, IPL and T20 World Cup), football (FIFA and local leagues), kabaddi and various casino games. The following betting rules apply to all members:

6.1 Validity of Bets

• A confirmed bet cannot be cancelled unless the event is postponed or abandoned.
• w19 reserves the right to cancel bets placed at incorrect odds due to a technical error.
• In cases of suspected match fixing or unusual betting patterns, w19 may suspend payment.

6.2 Sports Betting Rules

• In sports betting, w19's decision is final in determining results.
• w19 is not responsible for any losses resulting from delays or connection issues during live betting.
• If an event is not completed within the scheduled time, payment will be determined in accordance with the relevant rules.

6.3 Casino Game Rules

Each casino game has its own rules and terms, which are stated in the game interface. If a game is interrupted due to a technical issue on the part of the game provider, a decision will be made based on the system logs.

The following activities are strictly prohibited on w19 and violating them may result in account cancellation and forfeiture of all funds:

1. Opening an account or conducting transactions using another person's identity.
2. Attempting to gain bonus benefits by creating multiple accounts.
3. Placing bets using bots or automated software.
4. Intentionally exploiting any technical error or bug on the platform for personal gain.
5. Using the platform for money laundering or to clean illegal funds.
6. Engaging in fraudulent, threatening or harassing behaviour towards other members.
7. Attempting to breach the platform's security systems.
8. Attempting to gain unfair advantage through collaborative betting schemes or arbitrage.

w19 makes every effort to operate a secure and reliable platform. However, w19 will not be held responsible in the following circumstances:

• Bets lost due to internet connection disruptions.
• Server downtime of third-party game providers.
• Deposit delays caused by temporary disruptions to mobile banking services.

If clearly erroneous odds or payouts are displayed, w19 reserves the right to cancel those bets, even if payment has already begun to be processed. In such cases, the original stake will be refunded.

9.1 Suspension by w19

w19 may suspend or close an account without prior notice in the following circumstances:

• Violation of any provision of these Terms.
• Suspicion of fraudulent or deceptive activity.
• Failure to complete age verification or identity verification.
• As part of a legal investigation related to money laundering.

9.2 Account Closure by Member

You may request voluntary account closure at any time via our live chat or email. All balances should be withdrawn before making the request. If you wish to self-exclude for responsible gaming reasons, please see the Responsible Gaming page for details.

w19 treats responsible gaming as its highest priority. Online betting and casino are for entertainment purposes only — never as a source of income. Members can use the following features:

• Deposit Limit: Set a daily, weekly, or monthly deposit limit.
• Session Limit: Automatically log out after a set period of time.
• Self-Exclusion: Temporarily (30 days to 6 months) or permanently deactivate your account.
• Reality Check: A reminder of how long you have been playing.

If you feel that gaming is getting out of control, contact our 24/7 Bengali live chat. For more details, read our Responsible Gaming Guide.

All content on the w19 website — logos, designs, text, graphics, software, and databases — is the exclusive property of w19 and is protected by applicable intellectual property laws. Members may not copy, distribute, or use any content for commercial purposes beyond personal use.

The intellectual property rights for games and related assets belonging to game providers (Pragmatic Play, Spribe, JILI, PG Soft, and others) remain with the respective providers.

To the maximum extent permitted by applicable law, w19 will not be liable for the following:

• Lost opportunities or profits due to internet disconnection or third-party service failures.
• Losses resulting from unauthorized access to an account (where the member has been negligent in protecting their credentials).
• Technical issues caused by game provider server errors.
• The decision to discontinue any game or service due to changes in law or regulation.

In any case, w19's maximum liability is limited to the actual balance present in the member's wallet.

w19 is committed to protecting the personal information of its members. For details on how we collect, store, and use data, please read our Privacy Policy page. Key points:

• Members' personal information is never sold or rented to third parties.
• All data is kept secure using SSL encryption.
• Information may be disclosed when required by legal obligation or at the request of a regulatory authority.
• The cookie policy is communicated separately.

w19 reserves the right to change or update these terms and conditions at any time. Members will be notified of significant changes via email or through the platform.

Continued use of the platform after any amendment will be considered acceptance of the new terms and conditions. It is therefore recommended that you review this page regularly.

If you have any questions or complaints about these terms and conditions, please contact us:

• Live Chat: 24/7 live chat support is available in Bengali.
• Email: [email protected]

After a complaint is submitted, our team generally aims to respond within business days. More complex matters may take additional time to investigate.

For more information, visit our FAQ page or read About Us.