w19 Privacy Policy
Your personal information is completely safe with us — here is a full explanation of how w19 collects and uses your data.
This privacy policy was last updated in January 2026. By using the w19 platform, you are considered to have accepted all the terms of this policy. For any questions, contact us at [email protected].
Introduction and Scope
w19 ("we", "our", "platform") operates a safe and reliable online betting and casino service for users in Bangladesh. Protecting the privacy of your personal information is one of our highest priorities.
This privacy policy describes how w19 collects your personal information, how that information is used, who it may be shared with, and what rights you have regarding your information. This policy applies to the w19.cam website, mobile applications, and any use of our services.
What Information We Collect
We collect various types of information in order to provide our services. These are described in detail below.
2.1 — Information You Provide Directly
Information you provide directly during account registration or while using our services:
- Full name, date of birth, and gender
- Email address and contact details
- National ID (NID) or passport details (for KYC verification)
- bKash, Nagad, Rocket, or Upay account numbers (for transactions)
- Password and security question answers
- Messages sent to support via live chat or email
2.2 — Automatically Collected Information
Information collected automatically while you use our platform:
- IP address and device type
- Browser information and operating system
- Login date, time, and session duration
- Page views, click events, and navigation patterns
- Betting history and gaming activity
- Information collected through cookies and similar tracking technologies
2.3 — Information Received from Third Parties
In some cases we may collect information from third parties, such as transaction confirmation data from payment service providers and information obtained through identity verification services.
Purpose of Data Use
We use the information we collect for the legitimate purposes listed below. Each purpose is clearly explained so you can fully understand how your information is being used.
- Account Management: To create, verify, and secure your account.
- Service Delivery: To process betting, gaming, and financial transactions.
- KYC Verification: To confirm your identity and prevent money laundering.
- Support Services: To resolve your complaints or questions.
- Fraud Prevention: To detect suspicious activity and keep your account secure.
- Responsible Gaming: To identify excessive gaming behaviour and provide assistance.
- Service Improvement: To analyse user experience and improve the platform.
- Legal Compliance: To comply with applicable laws and regulations.
- Communications: To send important updates, policy changes, and promotional information (with your consent).
Data Sharing and Disclosure
w19 may share your information with third parties in the limited circumstances listed below:
4.1 — Service Partners
We work with certain service providers who help us deliver our services, such as payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure. These partners receive information only for specific tasks and are bound to follow our instructions.
4.2 — Legal Obligations
We may disclose information to authorities to comply with court orders, legal proceedings, regulatory investigations, or requirements of the law. In such cases we will always disclose only the minimum information necessary.
4.3 — Fraud and Security Matters
Information may be shared with relevant authorities to assist with investigations into fraudulent activity, money laundering, or other illegal activity.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the w19 website and app. Cookies are small data files stored in your browser or device.
- Essential Cookies: To maintain login sessions and ensure core platform functionality — these cannot be disabled.
- Functional Cookies: To remember your preferences and settings, such as language selection.
- Analytics Cookies: To analyse website usage and improve our services.
- Security Cookies: To detect fraudulent activity and keep your account secure.
You can manage cookies through your browser settings. However, please note that disabling essential cookies may cause some parts of the platform to not work correctly.
Data Storage and Security
We apply industry-standard technical and organisational measures to keep your information secure.
- SSL Encryption: All data transfers are secured through SSL/TLS encryption.
- Encrypted Storage: Sensitive information at rest is stored in encrypted form.
- Access Controls: Only authorised staff can access the information they need.
- Two-Factor Authentication: Additional security is available for your account.
- Regular Security Reviews: Regular audits are conducted to identify and address system vulnerabilities.
6.1 — Data Retention Period
We retain your information for as long as your account is active or as needed to provide our services. Even after an account is closed, certain information may be retained for a set period to meet legal obligations. Financial transaction records are generally retained for 5 to 7 years.
Your Data Rights
As a w19 user, you have the following rights over your personal information. Contact us to exercise these rights.
Right to Access
You have the right to know and view what information we hold about you.
Right to Rectification
If any of your information is incorrect, you can request that it be corrected.
Right to Erasure
In certain circumstances you have the right to request that your information be deleted.
Right to Object to Processing
You can object to your information being processed for certain purposes.
Data Portability
You can request to receive your information in a structured format and transfer it elsewhere.
Right to Restrict Processing
In certain circumstances you can request that the processing of your information be restricted.
Protection of Minors and Underage Users
w19 is a platform exclusively for adults (aged 21 and above). We do not knowingly collect any information from anyone under the age of 21.
We have age verification measures in place during the registration process. If we become aware that a minor is using our platform, we will immediately close that account and delete any information collected.
Policy Changes and Updates
w19 reserves the right to change or update this privacy policy from time to time. For significant changes, we will notify you by email or through the platform.
- With each change, the "Last Updated" date at the top of the policy will be updated.
- For significant changes, a notification will be sent to your registered email address.
- Continued use of the platform after a change has been made will be considered acceptance of the new policy.
- If you do not agree with a change, you may contact us to request that your account be closed.
Third-Party Websites
Our platform may sometimes reference third-party websites. These external sites have their own privacy policies and w19 is not responsible for them in any way. We recommend reading the privacy policy of any third-party website before visiting it.
Privacy Contact
For any questions, concerns, or requests regarding this privacy policy, please contact us through the channels below.
Related Pages
Visit the pages below to learn more about our policies: